Fee guide
CoinPayments Fees Explained for Store Owners
Understand CoinPayments fees, network costs, withdrawal costs, conversion spread, support time, and total cost of crypto checkout.
CoinPayments fees are only one part of the total cost of accepting crypto payments. Merchants also need to account for network fees, conversion spread, withdrawal policy, refund friction, accounting work, and customer support time.
Key takeaways
- Verify current service pricing directly before launch.
- Model small orders separately because network costs can distort margins.
- Include refund and support costs in your total-cost estimate.
- Do not enable assets that your team cannot support operationally.
Service fees and network fees
A gateway service fee is the visible processing cost. A network fee is the cost of moving value on a blockchain. Those costs are different. A customer may see one amount at checkout while the merchant later handles settlement or withdrawal costs.
Low-value order risk
Crypto checkout can be awkward for low-value orders. If a product costs a few dollars, the payment experience may feel expensive or slow compared with card or wallet checkout. Merchants should set sensible minimums and avoid creating support tickets for tiny payments.
Refund cost
Refunds can require manual verification, a refund address, and a second network transaction. A refund policy should state how the merchant handles wrong network payments, underpayments, overpayments, and expired invoices.
Total cost model
Build a spreadsheet with average order value, expected crypto share, service fee, network cost assumptions, support minutes per issue, and accounting review time. The cheapest headline fee is not always the cheapest operating model.
Final note
CoinPayments can be cost-effective when the merchant controls asset selection and support workflow. It can become expensive when every payment exception needs manual engineering help.